Business Analyst
| Job Title: | Business Analyst |
| Department: | Customer Success |
| Location: | Somerset West |
| Travel Required: | Yes |
| Level: | Individual Contributor |
| Position Type: | Permanent |
| Contact: | Keziah Naidoo (careers@prophetize.co.za) |
| Date Posted: | 18/10/2023 |
Job Description
PURPOSE
The Business Analyst plays a key role in identifying the business’s and client’s needs and developing solutions to solve the problems so that it aligns with Prophets’ vision of delivering effective and professional services to our customers. The Business Analyst will serve as the liaison between business stakeholders and technical teams to help implement Prophet solutions and drive organizational change.
RESPONSIBILITIES
- Consult with business stakeholders and leadership to understand strategic goals, objectives, processes, and systems
- Clearly define user needs, problems, opportunities, and solutions for improvement and document these requirements
- Employ techniques like SWOT analysis, risk analysis, and data modeling throughout analysis
- Communicate effectively across business and technology teams to align on optimal solutions
- Create user stories, acceptance criteria, process flows, and other artifacts to convey requirements
- Preparation of test documentation which includes test cases and test data
- Acceptance testing needs to be done to ensure that the product meets the business requirements
- Continuously refine solutions to meet changing business landscape and objectives
- Monitor implementation of Prophet solutions to ensure adherence to requirements
- Evaluate and measure the performance of business systems
- Recommend and drive enhancements
- Stay up-to-date on emerging technologies and methodologies relevant to the role
REQUIREMENTS AND SKILLS
- Excellent analytical, conceptual, and critical thinking skills
- Strong technical aptitude and ability to liaise between business and IT
- Excellent written and verbal communication abilities
- Comfortable interfacing with various stakeholders at all levels
- Proficiency with BA tools like SQL, Visio and software requirements tools
- Ability to work accurately and be detailed orientated
- Ability to work independently and under pressure
- Capable of quickly adapting to client subject knowledge
EXPERIENCE
- Relevant tertiary qualification in Business, IT or any related field
- At least 1-10 years of experience as a Business Analyst or in a related role
- Microsoft Visio or other business modeling skills
- Ability to handle multiple projects simultaneously
- Problem-solving and analytical skills
- Demonstrate sound written and verbal communication skills
- At least 1 - 3 years of experience in Microsoft SQL
- Experience with data analysis and database management
- Experience with briefing senior managers on analysis findings
- Previous experience in collaboration tools like Jira and Confluence is a plus