Implementation Project Manager

Job Title:	Project Manager
Department:	Implementation Team
Location:	Somerset West
Travel Required:	Yes
Level:	Individual Contributor
Position Type:	Permanent
Contact:	Keziah Naidoo (careers@prophetize.co.za)
Date Posted:	02/10/2023

Job Description

PURPOSE

The Project Manager takes full responsibility for managing implementation and workflow projects from design to implementation, in a manner that aligns with Prophets’ vision of delivering effective and professional services to our customers. Manage implementation projects with a specific focus on deliverables, tasks and due dates.

RESPONSIBILITIES

Leadership Output

• Ensure effective knowledge sharing with team members as well as internal teams
• Examine potential areas for Service Improvement and raise proposals to Management
• Provide technical leadership

Project Management Duties

• Ensure all required development and implementation tasks are accurately specified and reflect the agreed workflow as confirmed by Prophet and the client
• Ensure a project plan is created with agreed dates for each relevant phase of the project
• Ensuring the project plan is executed with a high level of professionalism and accuracy
• Ensure the project communication relating to progress and responsibilities is executed with a high level of professionalism and accuracy
• Ensure implementation is done with adherence to proper testing protocol
• Assist Support and Development staff with troubleshooting client logs related to projects
• Ensure constant feedback to sites regarding their implementation and support hours
• Report any site-specific implementation irregularities immediately to the board and client Project Sponsor
• Ensure client leadership is actively made aware of strategic system opportunities; the level of training required to further user independence and opportunities/avenues that exist to streamline operational processes
• Take responsibility for prioritizing tasks in terms of urgency and importance within available resources
• Take responsibility that all log inquiries/requests are followed up, ensure that client’s needs are met and quality of service delivery is met
• Take responsibility for ongoing relationship building with the client after services are rendered
• Prepare progress reports

General

• Take responsibility for the ongoing improvement of implementation and project management procedures with supporting documentation
• Take responsibility for the ongoing reporting of any irregularities to the Board of Directors

REQUIREMENTS AND SKILLS

• Ability to work accurately and be detailed orientated
• Ability to work independently
• Ability to work under pressure
• Strong people skills
• Excellent task and time management skills
• Excellent administration skills
• Positive attitude
• Good discretion
• Adapt to client subject knowledge
• Strong independent decision-making
• Professional image and presentable
• Ability and willingness to take ownership of personal career growth and direction, including long-term job crafting
• The ability to identify areas for improvement
• Excellent written and verbal communication skills
• Possess excellent leadership abilities and organizational skills

EXPERIENCE

• Matric;
• 3-year Project Management/IT/Business Qualification
• At least 2 years leading projects
• Strong technology inclination
• Strong business acumen
• Intensive troubleshooting knowledge
• Previous experience in project or team management is a plus