Implementation Specialist

Location:	Somerset West
Level:	Individual Contributor
Department:	Implementation Team
Travel Required:	Yes
Position Type:	Permanent
Contact:	Keziah Naidoo (careers@prophetize.co.za)
Date Posted:	03/10/2023

Job Description

PURPOSE

The purpose of this role is to design and implement holistic software frameworks for new and existing clients by leveraging the suite of products within Prophet Systems and its subsidiaries. Implementation Specialists design system architectures that address core operational and reporting requirements on a tactical and strategic level.

RESPONSIBILITIES

• Use of specialist product knowledge for efficient system-related design and implementations
• Increase system dependency by way of accurate workflow design and continuous data dependency
• Helps address implementation roadblocks, remove obstacles or other constraints
• Provide high-level guidance and recommendations to clients about implementation and integration procedures to add the greatest value to the client
• Provide an escalation point for issues that may arise throughout the implementation period
• Responsible for following appropriate standards and requirement-gathering processes
• Uphold Company Service Levels in accordance with the SLA (Service Level Agreement)
• Improved quality of support logs based on accuracy and speed of solutions to clients
• Ensure client leadership is actively made aware of strategic system opportunities; the level of training required to further user independence and opportunities/avenues that exist to streamline operational processes
• Take responsibility for ongoing relationship building with the client after services are rendered
• Be the primary contact for a client and initiate implementation processes as quickly as possible

REQUIREMENTS AND SKILLS

• Ability to effectively prioritise workload
• Ability to work accurately and be detailed orientated
• Requires advanced interpersonal skills with the ability to work with both management and other team members
• Ability to work independently
• Ability to work under pressure
• Positive attitude
• Good discretion
• Capable of quickly adapting to client subject knowledge
• Professional image and presentable
• Ability and willingness to take ownership of personal career growth and direction, including long-term job crafting

EXPERIENCE

• Matric
• One-year IT qualification and/or Business qualification
• Experience delivering training and comfortable speaking in front of small and large groups of people
• Previous experience in system implementations
• Strong decision-making skills, judgment, and commitment to sound ethics
• Expert knowledge of business systems, procedures, project techniques and practices
• Requires expert analytical, organizational and problem-solving skills
• Previous experience in a customer service, logistics, planning or scheduling roles
• Knowledge of export logistics terminology and end-to-end supply chain concepts is a plus