Business (Un)usual

By: Paul Stofberg, CEO Prophet North America

As with many businesses across the world, Prophet was faced with the challenge of how to continue with business as usual within the restrictions presented by COVID-19.

The solution for Prophet came in the form of using Microsoft Surface Hubs and Surface Pros and we have implemented Microsoft Teams throughout the business. This has given us an enormous advantage by ensuring that we do not lose valuable face-to-face contact with our customers.

The Microsoft Surface Hubs and Pros, combined with Teams, has enabled the Prophet offices to meet and see new and existing customers and, on numerous occasions, successfully demonstrate our software. We are able to interact face-to-face, share documents and our screens, create online chat groups, use a white board and not lose personal relationships that we have built.

We have also managed to successfully present shared training sessions and implementations with existing clients. Also, all Prophet offices are able to attend to remote workflow investigations for new customers.

This innovative technology has given us a new outlook on how we can manage future workflow investigations, training, and implementations; saving ourselves and our customers’ crucial time and travel expenses.

Paul Stofberg, CEO Prophet North America